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Intuitive

Robot type
Surgical and Medical
Location
SunnyvaleCaliforniaUSA
Job type
Customer Success
Posted
Aug 6, 2026
Full-time

Solution Architect - Service Manufacturing

Job description

The Solution Architect will possess functional understanding of Service Manufacturing and Operations business processes and will be a key person implementing business processes software solutions and systems implementation in Service Operations on Applications like SAP S4 HANA, SAP MES. The role serves as enterprise-wide subject-matter expert in process analysis, guiding strategic transformation, innovation, and continuous improvement across the Service organization.

Job responsibilities

  • Work as a trusted IT partner for business teams and senior leaders with regards to system solutions for Service Manufacturing processes that include Failure Analysis, Maintenance, Repairs, Upgrades, Disassembly and…
  • Lead multi-year roadmaps for Service Manufacturing and Operations process innovation and technology integration.
  • Advise senior leaders on process strategy, risk, and investments.
  • Direct process maturity assessments and center of excellence development.
  • Present process results/findings at executive meetings and industry events.
  • Analyze business processes, perform fit-gap analysis as required, and provide ISI business teams with cost efficient proposals on inefficiencies and risks to determine appropriate process and system design.
  • Perform hands-on configuration in SAP S4 HANA to satisfy business requirements.
  • Serve as the primary contact for Production Planning , Shop Floor Execution, and Plant Maintenance functionality within Service area of SAP S/4HANA.

Job requirements

  • Minimum 12 years advanced experience with large-scale process analysis and enterprise projects and a bachelor's degree in relevant discipline, or equivalent combination of education and experience
  • In-depth knowledge of business processes in Manufacturing Execution, Inventory Control, Product Quality, and Engineering-to-Execution.
  • Experience designing, delivering, and supporting SAP PP and PM applications in S/4HANA environments within a batch / Serial Number managed environment in Medical Device or Life science industry
  • In-depth knowledge of Master Data: Resources, BOMs, Routings, Production Versions, Equipment, Equipment BOMs, etc.
  • Strong analytical and problem-solving skills with the ability to translate business needs into functional solutions.
  • Excellent collaboration and communication skills, with experience working across cross-functional teams, vendors, and business partners.
  • Strategic process design, analysis, and modeling expertise.
  • Advanced knowledge of process technologies and continuous improvement.

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