Solutions Engineer | Power

Job description

Job responsibilities

• Serve as the technical point of contact across a portfolio of customer sites, leading configuration, deployment, and user training.
• Ensure every deployment meets customer expectations and agreed product requirements. Define and track success metrics and support adoption.
• Resolve configuration and deployment issues, keeping customers informed and involving Engineering or the commercial team when appropriate.
• Deliver product demonstrations, user training, and structured feedback sessions.
• Launch new customer sites from kickoff through go-live, coordinating requirements, timelines, and risks while improving deployment playbooks.
• Configure the software and build and validate each site’s asset data against plant engineering documentation so the platform accurately reflects the facility.
• Apply and refine tagging conventions, naming standards, and asset data taxonomy, resolving inconsistencies so every site is built consistently.
• Test configurations and workflows across development and production environments, report software issues with clear reproduction steps, and verify deployment quality before customer milestones.

Job requirements

• 5+ years in industrial operations, maintenance, or plant systems work, including experience where data accuracy was non-negotiable.
• Fluency in reading engineering drawings and explaining system function, design intent, and operating considerations to guide accurate software configuration.
• Experience building or maintaining accuracy-critical plant data: CMMS or EAM master data (SAP PM, Maximo, JDE, or similar), DCS-to-historian tag mapping, loop-check or instrument index verification.
• Experience integrating large-scale industrial software: SCADA/HMI platforms, data historians, or plant information systems.
• Strong attention to detail when checking equipment tags, asset relationships, and software configurations against plant documentation.
• A thorough approach to investigating discrepancies, understanding their causes, and correcting them or involving the right team.
• Strong organization across multiple customer deployments, including tracking requirements, milestones, follow-ups, and risks through completion.
• Sound judgment when working with incomplete information, asking focused questions, and explaining the reasoning behind configuration decisions.