Solutions Engineering Manager

Job description

This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week.

Tulip , the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip's cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany,…

Job responsibilities

Lead and grow a team of Solutions Engineers through clear goals, regular coaching, and real career paths
Own the quality and results of your team's customer implementations, where we design and build Tulip apps that digitize work on the shop floor
Stay hands-on, spending part of your time building and deploying solutions for customers yourself, from discovery workshops through go-live
Partner with Sales and Customer Success to scope deals and make sure we sign work the team can deliver well
Turn lessons from customer implementations into reusable content and playbooks that make every project faster.
Define new methodologies for delivering customer solutions, leveraging AI, and sharing with the wider Professional Services team

Job requirements

7+ years of experience delivering technical solutions for manufacturing or industrial customers, including 2+ years leading or mentoring others
Hands-on experience designing and building solutions on manufacturing software platform
Experience delivering customer projects within scope, on time, and on budget
Strong communication skills with customers and internal teams, from frontline operators to executives
Nice to have: experience in regulated industries like Life Sciences or Aerospace & Defense
Bachelor's degree in engineering or a related field, or equivalent working experience

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