Sr Dir Finance Shared Services

Job description

Job responsibilities

• Lead our Finance shared service teams in the U.S. and Mexico. The shared service teams are responsible for Accounts Receivable (billing, including lease and pay-per-use arrangements, credit, and collections), Accounts…
• Develop the strategic vision and long-term execution roadmap for taking our Shared Services Organization to the next level, including developing the plan needed to move towards global shared services teams.
• Drive and foster a culture of continuous process improvements and excellence customer service.
• Monitor adherence to established Service Level Agreements, ensuring highest level of customer service (internal and external).
• Ensure strong oversight of AR and AP balances, with timely, accurate, and well-controlled reconciliation processes.
• Establish and enforce high-quality monthly and quarterly close reviews for AR, AP, and T&E, supported by clear operational and financial metrics and regular reporting on key performance indicators (KPIs).
• Create partnerships and build trust within the business, including the Business and Regional GMs, FP&A, Tax, and Accounting COEs, as well as other teams within the larger Intuitive organization.
• Build a proactive, trusted relationship with U.S. Sales Leadership to support business growth while maintaining financial discipline.

Job requirements

• Developing strong professional relationships and trust with key stakeholders, business leaders, and other enabling functions will be key to success.
• Possess a strong understanding of the business processes and systems affecting the performance and delivery of the shared service teams, including AR, AP, and T&E.
• Possess strong analytical skills.
• Deep understanding of SAP or a similar ERP system.
• Deep understanding of how receivables, procurement, and T&E systems function and are designed.
• Proven ability to influence and motivate others to drive results in a multi-location environment.
• Strong verbal and written communication skills and ability to present complex topics in a clear and concise manner to audiences at various levels of the business.
• Being a certified public accountant or having an MBA is beneficial.