Honeywell
- Robot type
- Robotics
- Location
- ActonMassachusettsUSA
- Job type
- Customer Success
- Posted
- Sep 18, 2026
- Salary
- $67,000–$83,000 a year
Sr Field Service Technician | HVAC Controls Building Automation
Job description
As an Automation Sr. Field Service Technician, you will serve as the technical expert responsible for maintaining, troubleshooting, optimizing, and supporting building automation and integrated building systems for Honeywell customers. You will deliver exceptional customer service while ensuring mission-critical building systems operate safely, efficiently, and reliably.
You will report directly to our Sr Service Manager , and you’ll work out of our Acton, MA location on an On-site work schedule.
This role requires advanced technical expertise in Building Management Systems (BMS), HVAC controls , automation networks, and connected building technologies.
You will work directly with customers,…
Job responsibilities
- Technical Service Delivery: Diagnose, troubleshoot, repair, and optimize Building Automation Systems (BAS) and HVAC controls; perform preventive maintenance; support system upgrades and modernization;
- Building Automation & Network Systems: Configure and troubleshoot BAS communication networks; support integration of building systems; analyze and resolve network performance and communication issues;
- Customer Success & Relationship Management: Build trusted customer relationships; communicate technical findings; provide training; identify improvement opportunities; ensure timely and professional service delivery.
- Safety, Quality & Compliance: Conduct hazard assessments; follow safety policies; ensure compliance with codes and regulations; maintain accurate documentation for compliance.
- Operational Excellence: Maintain customer documentation; manage tools and assets responsibly; participate in emergency response; pursue continuous technical development.
Job requirements
- 3+ years of experience diagnosing and servicing Building Automation Systems , HVAC controls , industrial controls, fire systems, security systems, or related technologies.
- 3+ years of experience in Building Automation Systems (BAS), HVAC controls, troubleshooting controls, DDC systems, and field service operations.
- Experience working with Microsoft Windows operating systems, Microsoft Outlook, Excel, Word, and networked control systems.
- Valid driver's license with an acceptable driving record.
- High School Diploma/GED
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