Sr. IT Systems Administrator, IT Applications

Job description

Job responsibilities

• Collaborate directly with customers and stakeholders to gather requirements, troubleshoot issues, and ensure successful delivery of the project(s)
• Create and maintain detailed technical and user-facing documentation for the internal team and end users
• Understand how to integrate other applications integrate with each other.
• Design, build, and maintain integrations using RESTful APIs, GraphQL, and webhooks to connect SaaS platforms and internal systems
• Integrate business applications (CRM, ERP, billing, etc.) with a focus on data mapping, transformation, and real-time synchronization
• Identify integration opportunities that improve efficiency, automate processes, and reduce manual work through deep understanding of operational workflows
• Apply API & security best practices including authentication (OAuth, API keys), error handling, monitoring, and ensuring secure, scalable, and reliable integrations
• Integrate alerting and monitoring to ensure the application and the services are performant and reliable

Job requirements

• Strong experience with scripting (Groovy, Python, or Java) and SQL (especially with ScriptRunner)
• Strong experience upgrading Atlassian applications such as Jira/Confluence in a large, clustered Linux production environment
• Hands-on experience integrating Atlassian tools with other internal systems, CRM, ERP, or billing platforms
• Experience with migrating data between other application platforms
• Experience working in a fast-paced, team environment with strong analytical, problem-solving, and customer-facing skills
• Strong interpersonal skills to communicate with various business groups (software development teams and other business units)
• Experience leading cross-functional projects and mentoring or training other team members