Sr. Manager, Market Operations

Job description

Job responsibilities

• Depot, Freight & Yard Logistics: Oversee daily facility operations, layout optimization, yard traffic, and infrastructure safety. Direct inbound/outbound staging, route alignment, and schedules to meet customer SLAs.
• Fleet Maintenance & R&D Integration: Partner with the local Fleet Manager to oversee medium- and heavy-duty vehicle maintenance, major repairs, lifecycle management, and vendor relationships.
• Driver Workforce & Shift Leadership: Lead the recruitment, onboarding, scheduling, and performance management of safety drivers, field operators, and yard technicians.
• Safety, Compliance & Risk Management: Champion a safety-first culture by enforcing strict adherence to Gatik’s Safety Management System (SMS) and PPE policies.
• Market Expansion & Scalable Growth: Execute Gatik’s Market Launch Playbook to set up new depots, customer hubs, and expansion routes using Leader Standard Work (LSW).

Job requirements

• 6–10+ years of operational leadership in freight logistics, depot operations, commercial fleet management, autonomous transportation, or high-velocity logistics hubs.
• Proven track record directly managing multi-disciplinary teams (fleet, safety, customer service, field technicians, shift supervisors).
• Deep expertise in middle-mile/last-mile freight flows, yard management systems, dock staging, and fleet fueling infrastructure.
• Solid mechanical understanding of commercial vehicle systems (brakes, powertrains, electrical systems, PM) with comfort operating in an R&D/technology environment.
• Hands-on experience negotiating vendor SLAs, managing regional maintenance providers, and holding suppliers accountable.
• Hands-on operational grit with a willingness to resolve real-time field disruptions on-site at local depots.
• Strong business acumen with the ability to link daily depot execution to commercial growth, vendor costs, and market profitability.
• Data-driven mindset skilled at using KPIs and diagnostic metrics to identify root causes and implement lasting fixes.