Sr. People Operations Generalist

Job description

Job responsibilities

• Define the People Ops operating model: what is standardized and centralized, what stays with People Partners or other COEs, and how work transitions with continuity and measurement built in
• Assess the maturity of each core People process (onboarding, offboarding, job changes, comp cycles, leaves, time off, rotations) and run a roadmap to move each from ad hoc to documented, measured, and automated
• Be the operational partner to People Business Partners: execute reorgs, promotions, performance actions, and exits they drive; supply the data and process support behind their work
• Set standards for process design, documentation, SLAs, and handoffs; own the SOP library and knowledge base so answers live in a system
• Support the build of audit-ready controls (recurring data audits, approval trails, segregation of duties) for SOX
• Define service-quality metrics (ticket volume, resolution time, error rate, employee satisfaction) and use them to decide what to fix next
• Run proactive audits across Workday and connected systems to catch errors before they reach payroll, equity, or board reporting
• Serve as a functional Workday owner: business process design from requirements through configuration, testing, and post-launch iteration

Job requirements

• Bachelor's Degree and 5+ years of practical experience experience in a People or HR-related role
• Hands-on use of AI and low-code tools (Claude, Lovable, Zapier, Apps Script, SQL) to build People Ops automations or lightweight internal tools
• Experience with Carta, Ashby, and Jira help desk, or comparable equity, ATS, and ticketing systems
• Experience partnering with IT or HRIS teams on integrations and translating business needs into requirements and test plans
• Background in Lean, Six Sigma, or service design applied to HR processes
• Experience supporting compliance audits (SOX, EEO-1, benefits-plan) and immigration programs