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Amazon Robotics

Robot type
Warehouse and Logistics
Location
North ReadingMassachusettsUSA
Job type
Customer Success
Posted
Jul 13, 2026
Full-time

Sr. Systems Dev. Manager, Amazon Robotics Technical Support

Job description

We are seeking a Senior Systems Development Manager to lead and grow a high-performing team of Systems Development Engineers (SysDEs) responsible for building AI-powered automation tooling and managing global technical support operations. This is a unique opportunity to combine deep technical leadership with operational excellence at scale, driving innovation that directly impacts the reliability and efficiency of our technical support systems worldwide.

As a Senior Systems Development Manager, you will own the strategy, execution, and delivery of automation platforms, AI/ML-driven solutions, and self-service workflows while simultaneously leading a 24/7 global technical support…

Job requirements

  • Knowledge of infrastructure automation delivered through the software development lifecycle in an API-enabled environment, including agile development, software architecture/patterns, and modern cloud services
  • 5+ years of managing system or software development teams experience
  • Bachelor's degree in Computer Science or Engineering
  • 10+ years of experience in systems development, software engineering and technical support/services operations
  • 3+ years of experience leading AI/ML or automation tooling development initiatives (e.g., intelligent workflows, chatbots, predictive systems, generative AI applications)
  • 3+ years of experience managing global technical support or operations teams of 30+, including managing managers
  • Strong understanding of distributed systems, cloud infrastructure (AWS preferred), and modern DevOps practices.
  • Demonstrated ability to scale teams from early-stage to mature, high-performing organizations
Apply on Amazon Robotics websiteSave

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