Staff Customer Success Manager (R5645)

Job description

Job responsibilities

• Build and maintain strong relationships with customers
• Act as the primary point of contact for customer onboarding, training, offboarding and renewals
• Develop and implement customer success plans
• Conduct regular reviews to ensure customers are achieving their goals
• Collaborate with sales and product teams to address customer needs and feedback
• Own and drive contract renewal
• Collaborate with sales to expand revenue in a land and expand motion

Job requirements

• Bachelor's degree in business, engineering, or a related field.
• 8+ years of experience in customer success or account management.
• 3+ years of experience working with large enterprise customers.
• Proven experience in revenue renewal and retention for multi-million-dollar contracts.
• Experience working in a startup environment.
• Excellent communication and project management skills.
• Strong problem-solving skills and the ability to think strategically.
• Ability to work in a fast-paced, dynamic environment.