Staff Fleet Operations Robot Captain, Atlas

Job description

Job responsibilities

• Act as the first responder for robot hardware and software issues, performing system-level triage to localize failures and determine appropriate escalation paths.
• Analyze logs, telemetry, and system behavior to narrow issues to specific subsystems or components.
• Create high-quality issue reports and tickets that enable subject-matter experts to root cause problems efficiently.
• Identify and escalate fleet-level blockers or safety risks that impact robot availability or operational continuity.
• Maintain the real-time health, configuration, and connectivity of all robots in the fleet.
• Distinguish between hardware availability and software-induced downtime to ensure accurate reporting and planning.
• Ensure fleet status, availability, and constraints are clearly communicated to stakeholders to avoid conflicts or idle time.
• Own and prioritize the daily experiment and test queue to maximize robot utilization during core operating hours.

Job requirements

• Strong understanding of robotics systems, including software stacks, controls, networking, and hardware interfaces.
• Proficiency in reading and interpreting Real-Time (RT) code, Linux system logs, and networking telemetry to troubleshoot controls.
• Experience with issue tracking, work management systems, such as JIRA, and data-driven monitoring tools/dashboards such as Tableau.
• Ability to stay calm and organized while managing multiple high-priority streams of work.
• Strong understanding of safety best practices in high-energy or mobile robotics environments.
• Bachelor’s degree in Robotics, Computer Science, Electrical Engineering, or a related technical field preferred.
• 5 years of experience in robotics operations, systems engineering, or a highly technical site reliability role.
• Proven track record of troubleshooting complex electromechanical systems.