Staff Strategic Field Application Engineer

Job description

Job responsibilities

• Program Architecture & Global Strategy: Own the delivery strategy for scalable, multi-site robotics programs, from solution design, infrastructure, and network integration through global expansion planning.
• Cross-Functional Orchestration: Serve as the primary technical contact for strategic accounts, building consultative partnerships across customer business units and aligning Sales, Customer Success, Support, and R&D…
• Governance & Standards: Own program-level Statements of Work (SOWs) that define scope, deliverables, and ownership, along with repeatable integration strategy playbooks that meet industry and regulatory requirements.
• Enterprise Integration & Escalation: Connect robot data and workflows to customer systems such as CMMS, asset management, and analytics pipelines, and lead diagnosis, resolution, and performance optimization across…
• Customer Adoption & Value: Define adoption strategies that build customer ownership of their robot programs, and implement frameworks to measure operational value and fleet utilization.
• Product Influence: Lead early product testing with strategic customers, and turn field data and feedback into clear requirements that shape the Boston Dynamics product roadmap.
• Internal Leadership & Mentorship: Guide other FAEs and integration teams, using patterns in field data to drive continuous improvement of the global integration roadmap.