Supervisor, Spaceport Operations (Transportation)

Job description

Job responsibilities

• Oversee the full portfolio of transportation programs: off-site shuttles (vans and charter buses), on-site shuttle service, Tesla rental program, hovercraft commuter operations, bike share, parking…
• Innovate approaches to increase participation in employee commuter and parking programs through communications, messaging, incentive systems, and creative campaigns
• Act as primary point of contact for parking and transportation facilities; perform strategic analysis to improve and optimize overall system efficiency, routes, and operational practices
• Recommend and support development of internal transportation and parking policies, procedures, and programs
• Lead internal customer relations for commute/transportation questions and feedback; oversee customer service, issue resolution, root-cause analysis, and corrective action plans
• Oversee communication of systems/service changes to stakeholders (email, newsletter, intranet/app, signage, basic graphics)
• Interface with internal stakeholders (including Spaceport Development, Facilities, Culinary, and Hospitality teams) to understand, develop, and align goals
• Monitor quality, consistency, and financial activities of Spaceport transportation and related operations; set/enforce standards, inspect and routinely walk areas of responsibility;

Job requirements

• High school diploma or equivalency certificate
• 3+ years of leadership experience in transportation program management, hospitality, or other corporate employee services programs
• Bachelor’s degree in hospitality or related field
• Experience opening new operations and/or creating operational procedures from the ground up; 1+ years in SpaceX Spaceport Operations a plus
• Advanced knowledge of customer service and problem resolution; excellent written and verbal communication skills
• Experience in a corporate environment; proficient knowledge of human resources management and Microsoft Office/Outlook
• Ability to organize work for large groups in various service formats; strong time management skills
• Experience with high-volume, complex multidisciplinary operations and leading teams of 10+ staff members