Skip to content

Jobs

Tutor Intelligence

Robot type
Warehouse and Logistics
Location
WatertownMassachusettsUSA
Job type
Customer Success
Posted
Oct 30, 2026
Salary
$75,000–$90,000 a year
Full-time

Support Manager, Sonny Team

Job description

We believe robots are the biggest lever we have to making the physical world a better, more affordable place. But robots are a rounding error in our society: nearly nine out of ten American factories and warehouses don’t even have a single robot, and robots have yet to make their way into our homes or places of business.

Founded at MIT and headquartered in Watertown, MA, our team is full stack: we design and manufacture robot hardware, train our own models, work directly with the smallest and largest end-customers, and maintain our fleet across the United States. We’re a team of researchers, engineers, technicians, operators, and sellers who love building things and solving hard problems.

Job requirements

  • 3+ years in technical support, operations, or a similar fast-paced technical environment.
  • 1+ years leading a team or a shift, formally or informally.
  • A track record of coaching people and seeing them improve.
  • Comfort with ticketing systems, schedules and operational data in spreadsheets.
  • Clear, calm communication with operators, engineers and leadership.
  • Picks up new software and AI tools quickly; both are part of daily work here.
  • Able to work in office in Watertown, MA, on a primary day shift, with flexibility to cover gaps when needed.

Similar jobs

Robot deals

All deals →

Like what we do? Buying through these links supports Bots n' Beans. We earn a commission at no extra cost to you. Thank you!