- Robot type
- Warehouse and Logistics
- Location
- WatertownMassachusettsUSA
- Job type
- Customer Success
- Posted
- Oct 30, 2026
- Salary
- $75,000–$90,000 a year
Support Manager, Sonny Team
Job description
We believe robots are the biggest lever we have to making the physical world a better, more affordable place. But robots are a rounding error in our society: nearly nine out of ten American factories and warehouses don’t even have a single robot, and robots have yet to make their way into our homes or places of business.
Founded at MIT and headquartered in Watertown, MA, our team is full stack: we design and manufacture robot hardware, train our own models, work directly with the smallest and largest end-customers, and maintain our fleet across the United States. We’re a team of researchers, engineers, technicians, operators, and sellers who love building things and solving hard problems.
Job requirements
- 3+ years in technical support, operations, or a similar fast-paced technical environment.
- 1+ years leading a team or a shift, formally or informally.
- A track record of coaching people and seeing them improve.
- Comfort with ticketing systems, schedules and operational data in spreadsheets.
- Clear, calm communication with operators, engineers and leadership.
- Picks up new software and AI tools quickly; both are part of daily work here.
- Able to work in office in Watertown, MA, on a primary day shift, with flexibility to cover gaps when needed.
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