Support Specialist

Job description

Avride is a U.S.-based autonomous vehicle startup headquartered in Austin, TX, with additional R&D hubs around the world. Our company develops and operates both autonomous cars and delivery robots that share technologies and mutually benefit from each other’s advancements—a unique approach in the industry. Since 2017, Avride has been building expertise in autonomous technologies to create solutions that address current needs and anticipate future demands.

Job responsibilities

Serve as the first point of contact for technical issues raised by safety drivers and operators during active shifts.
Process, triage, document, and escalate vehicle- and system-related issues to the appropriate engineering teams.
Use Unix command line tools regularly to support issue investigation, log review, and operational troubleshooting.
Communicate clearly with operators, drivers, and engineers to ensure issues are accurately understood and handed off.
Support vehicle dispatch and return processes to help maintain fleet readiness.
Perform vehicle startup and shutdown procedures.
Oversee charging status and confirm log uploads as part of daily operational readiness.
Perform light hands-on support tasks such as reconnecting cables, checking onboard device indicators, and confirming system readiness.

Job requirements

Valid driver’s license held for at least 3 years
Comfortable moving vehicles around a garage or operational site
Able to drive confidently if occasional on-road driving becomes necessary
Able to lift up to 50 lbs
Comfortable working onsite around vehicles for extended periods

Apply on Avride website Save

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