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Chef Robotics

Robot type
Industrial Automation
Location
San FranciscoCaliforniaUSA
Job type
Customer Success
Posted
Oct 30, 2025
Salary
$120,000–$170,000 a year
Full-time

Systems Support Engineer

Job description

Food production faces one of the most severe labor shortages in the US, with more than 1 million open jobs today and demand continuing to grow. Our robots help manufacturers automate repetitive food-preparation and assembly tasks so they can increase throughput, improve consistency, and keep production onshore.

Today, Chef robots operate in production facilities across North America and Europe, serving customers including Amy’s Kitchen, gategroup, and CookUnity. Our robots have made over 100 million servings in production, creating the world’s largest proprietary dataset for AI-powered manipulation of deformable food. Every meal our robots produce makes the system smarter.

Job responsibilities

  • Act as the face of Chef Robotics in the field, leading the in-field deployment and support of Chef’s robotic systems at customer sites
  • Investigate customer issues, triage incoming tickets with relevant data, investigate to determine a fix and deploy fixes or mitigations
  • Collaborate with Chef’s Applications and Engineering teams to prioritize to resolve production blocking issues
  • Execute field break/fix hardware repairs and deploy and test new software.
  • Work with Chef’s Customer Success team to improve existing performance and to develop and test new tasks for the robotServe as a touchpoint for the customer to ensure they have a great experience with our team and our…
  • Willingness to be hands-on with in system break/fix
  • Prepare and develop technical presentations to explain our company's products or services to customers

Job requirements

  • BS, MS, in Computer Science, Robotics, Electrical Engineering, Mechanical Engineering, or a related field
  • Minimum 3+ years' experience in a customer-facing role in applications engineering, deployment, solutions engineering, or similar roles
  • Prior experience in two or more of the following areas: machine learning, motion planning, robotics, computer vision, or control
  • Prior experience with at least one of the following areas: product engineering, applications engineering, solutions engineering, sales engineering, forward deployed engineering
  • Prior experience in API integrations for Support tooling development
  • Demonstrated track record of shipping products quickly and efficiently
  • Able to work independently and with minimal supervision
  • Ability to travel at least 75% of your time is required
Apply on Chef Robotics websiteSave

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