Technical Account Manager

Job description

Job responsibilities

• Sustain regulatory acceptance and go-to-market standing across the established markets in the assigned market area, keeping approvals current and jurisdictional requirements met as active projects proceed.
• Open new markets within the assigned area by mapping acceptance and approval pathways and jurisdictional requirements in advance of active projects, surfacing AHJ-specific risks early enough to inform market-selection…
• Provide support to customers and sales teams to gain the regulatory and permitting approvals necessary to build with ICON’s technology across the private residential, commercial, and industrial construction sectors.
• Build, own, and maintain the building official, regulatory, and market design-professional relationships that facilitate technology acceptance and accelerate market adoption, including travel regularly throughout the…
• Deliver presentations and educational technical materials to customers, building officials, plan reviewers, design professionals, and industry stakeholders to promote awareness and adoption of ICON's technology and its…
• Provide technical sales support to ICON’s Sales and Business Development teams throughout the sales cycle, such as customer presentations, technical sales calls, and proposal input, positioning ICON's technology and…
• Engage with customer-facing teams early in the sales pipeline to assess proposed project scope and jurisdiction, surface regulatory and permitting considerations before commitments are made, and shape the approach to…
• Serve as the first-line building regulatory contact and support for customers, local jurisdictions, and project teams, answering routine code and product questions, drawing on the appropriate ICON subject matter…

Job requirements

• Bachelor's degree in construction management, business, marketing, engineering, architecture, communications, or a related field, or equivalent professional experience
• 6+ years in client-facing roles in construction, building products, or AEC, such as technical sales, business development, market development, customer-facing technical support, or a design/engineering role with direct…
• Demonstrated success opening markets and building relationships with customers and external stakeholders
• Working familiarity with building codes and the local approval process (e.g., IBC, IRC, AHJ plan review) sufficient to speak credibly with building officials and design professionals and to answer routine questions
• Excellent verbal and written communication skills with proven public speaking skills across diverse audiences including customers, regulatory officials, design professionals, and internal stakeholders.
• Exceptional relationship-building and networking abilities with demonstrated success establishing trust and credibility with external stakeholders in professional and regulatory environments or similar.
• Self-motivated and highly organized with ability to manage multiple concurrent projects, prioritize competing demands, and adapt to evolving project scopes and requirements.
• Willingness to travel regularly throughout the assigned state and market and to Austin, TX headquarters.