- Robot type
- Warehouse and Logistics
- Location
- BostonMassachusettsUSA
- Job type
- Software
- Posted
- Aug 26, 2026
Full-time
Teleoperation Trainer
Job description
We are looking for a Teleoperation Trainer to sit at the intersection of our operations and engineering teams. In this role, you will train and quality-manage a team of teleoperation operators, establish and maintain data collection standards, and act as the critical bridge between project management and the technical teams developing our teleoperation and policy systems. You will maintain direct teleoperation proficiency and translate operational insight into actionable engineering feedback, and vice versa. This role starts hands-on and grows in scope and ownership as we scale.
Job responsibilities
- Onboard and train new teleoperation operators, establishing consistent standards for task execution, data quality, and reporting
- Monitor and evaluate operator performance and demonstration data quality across active projects
- Establish and improve QA processes, and maintain oversight of data custody, tracking, reporting, and issue investigation
- Develop and maintain SOPs, training materials, and quality frameworks for teleoperation workflows
- Build and maintain the operational systems, trackers, reporting cadences, and documentation the function runs on
- Maintain accurate logs of training outcomes, data quality metrics, and cross-team feedback
- Act as the primary bridge between the operations team and the engineering team (teleoperation and policy development), surfacing operator feedback, flagging systematic issues, and translating engineering guidance into…
- Identify patterns in operator errors, edge cases, and system inconsistencies, and escalate them with structured, actionable context
Job requirements
- 2+ years of professional experience in training, QA, operations coordination, or a technical environment
- Background in a structured, process-driven or fast-paced operational setting
- No specific educational requirement
- Strong communication and documentation skills with the ability to convey technical concepts across technical and non-technical audiences
- Proven ability to assess quality rigorously and coach others toward consistency
- Comfortable working with digital tools, interfaces, and data-driven workflows
- Basic technical understanding sufficient to engage productively with engineering teams
- Direct experience with teleoperation systems, simulation environments, or robotics platforms