Automation Controls, Customer Support

Job description

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Automation Controls, Customer Support is a hybrid role for an Automation Technician with Asset Management responsibilities.

You will work with the Rockwell Automation's customer to provide on-site support and troubleshooting, while helping to increase productivity, reduce costs, and improve reliability. You will be an important member of our customer support team and interfaces with engineering, sales, services management, product groups, and authorized distributors.

Rockwell Automation is a global technology leader focused on…

Job responsibilities

On-Site support and troubleshooting of product-level issues on Rockwell Automation (RA) technologies (PLCs, HMI, VFDs & other motor control components)
Assisting the customer to maintain control system health (firmware updates, OS patching, program backups, etc.)
Support the on-site engineering team with small project execution involving PLC, HMI and VFD migrations/conversions
Handle repair management for Allen Bradley Components
Coordinate and process repair transactions, while managing repair orders to ensure required turnaround times are met
Provide live tracking for all assets repaired or managed
Make recommendations based on inventory levels, failure trends, repair history trends, pricing considerations and obsolescence management
Provide daily reporting and data analysis by gathering product data from customer ERP systems and RA tracking software

Apply on Rockwell Automation website Save

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