Deployment Support Technician - Robotics

Job description

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

As the Deployment Support Technician, you will partner closely with Project Management, Systems Engineering, and Operations teams to deliver exceptional outcomes for end-users, channel partners, and OTTO. You play a critical role in supporting system deployments, go-live activities, post-deployment optimization, and long-term operational stability for complex AMR solutions.

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile.

Job responsibilities

Support on-site commissioning and integration of systems, including hardware verification, network setup, software configuration, and safety checks.
Complete acceptance testing, document results, and help resolve readiness gaps before go-live.
Respond to real-time issues during deployment and go-live periods through hands-on troubleshooting, log review, triage, and escalation to engineering when needed.
Conduct preventative maintenance audits, minor repairs, retrofits, and recalls on deployed AMRs.
Deliver training to customer personnel on system operations, maintenance, and best practices.
Coordinate with Technical Support, Field Services, and Systems Engineering team members to resolve customer issues and convey field feedback.
Manage AMR fleet status, help track repairs, and support documentation updates.
Communicate with customer teams, ensuring visibility into deployment status and issue resolution.

Apply on Rockwell Automation website Save

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