Client Success Manager

Job description

Powered by real-time body mapping, advanced robotics, and proprietary software, Aescape delivers deeply personalized bodywork that continuously adapts to the individual. This creates a superior way for members to move with greater ease, recover more efficiently, and optimize how they feel every single day.

Aescape powers recovery across leading fitness, hospitality, and wellness environments, including Equinox, Life Time, Marriott, Hilton, Four Seasons, Pause Studios, and Remedy Place, and is backed by Valor Equity Partners, BroadLight Capital, and Mecha Ventures.

This role is based in New York City or Los Angeles. NYC-based hires work hybrid out of our Chelsea office 2-3 days per week;

Job responsibilities

Own a portfolio of hospitality and wellness accounts (hotel brands, spas, wellness studios) as their primary Aescape point of contact from go-live through renewal
Drive session volume and utilization at partner locations through programming support, staff enablement, and ongoing coaching
Lead quarterly business reviews with partner stakeholders, presenting performance data, insights, and actionable growth plans
Monitor partner health signals — CSAT, utilization trends, downtime — and proactively address risk before it becomes churn
Manage the renewal process end-to-end and collaborate with Sales to identify expansion opportunities (additional units, new locations, contract upgrades)
Partner with Operations and Field teams to ensure hardware uptime and fast resolution of issues affecting the partner experience
Relay structured partner feedback to Product and Marketing to influence the roadmap and go-to-market strategy
Build executive-level relationships at partner organizations that support long-term account growth and advocacy

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Client Success Manager

Job description

Job responsibilities

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