Client Success Manager

Job description

Job requirements

• Comfort in a fast-paced, ambiguous environment — you adapt when priorities change, operate without a finished playbook, and stay organized when several sites need you at once.
• Data fluency — you work confidently in dashboards and spreadsheets, and know the difference between reporting a number and explaining what it means.
• Executive presence — you can hold a room with hospital executives, tell a crisp story with data, and handle hard conversations directly.
• Project management discipline — you scope, sequence, track, escalate, and follow through. Details don't get lost on your watch.
• Ownership — you treat your territory's performance as your own result.
• Creative problem-solving and conflict resolution — you find workable solutions inside real constraints, and handle escalations with sensitivity.
• Client-facing account management, customer success, or consulting experience
• Track record of owning customer performance metrics and improving them