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Diligent Robotics

Robot type
Service and Consumer
Location
RochesterNew YorkUSA
Job type
Customer Success
Posted
Jul 6, 2026
Full-time

Lead Clinical Robot Associate - Rochester, NY (On-Site)

Job description

We envision a future powered by robots that work seamlessly with human teams. We build the artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm.

As part of Diligent Robotics’ founding operations team, you will uphold the highest standards for safe clinical use of robots in real-world hospital environments. Through excellent communication and documentation, you will work alongside the hospital staff and our engineering team while assisting a cutting-edge fleet of robots.

This is a full-time, Supervisor role at Diligent Robotics…

Job responsibilities

  • Monitoring and safely assisting mobile service robots in a hospital environment
  • Collecting data and troubleshooting in a variety of real-world situations, while simultaneously providing detailed and accurate feedback to our engineers
  • Prioritizing the customer experience, ensuring their expectations are always met or exceeded
  • Communicating with hospital staff and, occasionally, the public regarding robot operation
  • Prepare and publish monthly schedules
  • Onboarding and training new Clinical Robot Associates
  • Approve time cards
  • Escalating corrective action issues
Apply on Diligent Robotics websiteSave

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