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Diligent Robotics

Robot type
Service and Consumer
Location
ChicagoIllinoisUSA
Job type
Customer Success
Posted
Aug 5, 2026
Full-time

Field Service Technician

Job description

We envision a future powered by robots that work seamlessly with human teams. We build artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm.

As a Field Services Technician , you will be playing a critical role on the Field Services Team. Your work will directly impact clinical operations, ensuring the robotic fleet is well maintained and functional. You will work alongside onsite and engineering staff to execute preventative maintenance and incident triage.

Job responsibilities

  • Be willing and able to travel <80% of the time in order to support Robot service needs.
  • Conduct routine and incident maintenance for our Robot Fleet.
  • Provide support of Root Cause Analysis for major incidents in the Field.
  • Provide timely repairs and decrease the time our Robots are out of production.
  • Report on critical team metrics such as mean time to repair and first contact resolution rate.

Job requirements

  • Local to Chicago, IL and able to travel within designated region (all expenses paid).
  • <80% travel for site inspections and repairs escalated to engineering. Short-notice travel is required for this role.
  • Read and understand manufacturing work instructions, mechanical assembly drawings and electrical schematics.
  • Work with electrical and mechanical tools (digital multimeter, wire and pcb soldering, electrical terminal crimping tools, hand tools, etc.).
  • Comfortable with basic command line tools.
  • Ability to become vendor credentialed with partner hospitals.
  • 3+ years of work experience with commercially available products.
  • Technical experience necessary to troubleshoot complex robotic systems.
Apply on Diligent Robotics websiteSave

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