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Dematic

Robot type
Warehouse and Logistics
Location
Grand RapidsMichiganUSA
Job type
Business Operations
Posted
Sep 22, 2026
Salary
$100,400–$125,500 a year
Full-time

CTI Documentation Manager

Job description

Learn More Here : https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job responsibilities

  • Documentation Leadership: Lead documentation efforts, ensuring high-quality, accurate, and complete technical documentation.
  • Best Practices & Standards: Implement documentation best practices and enforce standards, styles, and templates.
  • Team Leadership: Offer direction and encourage team members.
  • Effective Communication: Effectively present ideas to internal leaders, collaborators, and external customers.
  • Data-Driven Decisions: Identify, develop, measure, and analyze key performance indicators (KPIs) for documentation activities.
  • Time Management: Manage time, meet deadlines, and prioritize tasks for the technical writing staff.
  • Training & Guidance: Train and guide others in using authoring software.

Job requirements

  • Education: Bachelor's degree in a related discipline, emphasizing technical communications and/or management.
  • Communication: Exceptionally strong English communication and writing skills.
  • Data Analysis: Ability to identify, develop, measure, and analyze key performance indicators (KPIs).
  • Technical Competence: Strong determination to produce clear, accurate, and complete technical documentation.
  • Software Proficiency: Proficient with authoring software (e.g., MS Office, Adobe products, Component Content Management Systems [CCMS]).
  • Standards & Guidelines: Ability to set and enforce documentation standards, styles, and templates.

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