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Skydio

Robot type
Drone
Location
USA
Job type
Customer Success
Posted
Aug 20, 2026
Salary
$120,000–$160,000 a year
Full-time

Customer Success Manager DFR Majors - Northwest

Job description

The Customer Success team enables sales by winning the technical validation process, driving value to customers by seamlessly delivering services, and supporting customers with world class on-boarding and technical expertise. We are a rapidly growing team of passionate, mission driven UAS professionals, who sweat the details and ensure our customers are set up for success.

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to…

Job responsibilities

  • Build scalable processes for customer on-boarding and post sales success
  • Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services
  • Develops Healthy Customer Relationship through proactive support and cadence based follow ups
  • Quantifying product feedback and briefing executives to drive software and hardware engineering to better fit our customers needs
  • Create customer Loyalty through proactive support and account management
  • Advocate for Enterprise customers through deep understanding of their use cases and needs
  • Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology
  • Ensure expansions and renewals through proactive support

Job requirements

  • A strong desire to learn, innovate, and adapt to a growing and changing environment
  • Willingness to travel approximately 40%
  • Obtaining FAA Part 107 certification within the first 60 days of employment is strongly encouraged for all Skydio employees and required for certain positions
Apply on Skydio websiteSave

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