Customer Success Manager, DFR Mid-Market Northeast

Job description

Job responsibilities

• Build scalable processes for customer on-boarding and post sales success
• Track and manage all implementation projects with our mid-market enterprise customers for successful delivery of technology and services.
• Develop healthy customer relationships through proactive support and cadence based follow ups
• Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers needs
• Advocate for mid-market customers through deep understanding of their use cases and needs
• Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology.
• Managing accounts driving adoption to ensure expansions and renewals of book of business.

Job requirements

• Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement).
• Ability to travel 25+% of the time.
• Obtaining FAA Part 107 certification within the first 60 days of employment is strongly encouraged for all Skydio employees and required for certain positions.
• Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules.
• Proven track record of driving implementation, adoption and value of hardware or software for or within large Enterprises.
• Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts.
• Experience working in a digital customer success motion and delivering excellent service to a customer from a remote position.
• Experience with commercial Unmanned Aircraft Systems and related software development/deployment.