Manager, Classified IT Operations

Job description

Job responsibilities

• Directly manage a team of Systems Administrators (IC2–IC4) across classified environments, including hiring, performance management, career development, and day-to-day coaching.
• Translate organizational priorities into concrete team plans, balancing operational support, compliance requirements, and infrastructure projects.
• Maintain hands-on technical credibility within the team's classified environments — reviewing work, challenging technical decisions, and contributing directly when needed.
• Drive team execution against key deliverables including patching cadences, STIG remediation, ATO preparation, and incident response.
• Coordinate with peer managers, Engineering, Cybersecurity, Facilities, and Security teams to unblock your team's work and align cross-functional efforts.
• Own the team's ticket queue and workload distribution, ensuring SLA adherence and timely resolution of Tier 1 through Tier 3 issues.
• Develop and enforce standard operating procedures, documentation standards, and configuration baselines across the environments your team supports.
• Represent the team in cross-functional forums, leadership reviews, and assessment preparation activities.

Job requirements

• Active TS/SCI security clearance.
• Active CompTIA Security+ certification or higher DoD 8140/8570-aligned certification.
• 5+ years of experience in systems administration supporting Windows and/or Linux environments.
• 2+ years of direct people management experience, including hiring, performance management, and career development of technical staff.
• Experience operating in a DoD, government, classified, or other regulated computing environment.
• Working knowledge of security compliance frameworks (STIG, RMF, NIST 800-53/800-171) and their application to operational environments.
• Demonstrated ability to prioritize and manage competing workloads across a team supporting multiple environments or sites.
• Strong communication skills — able to represent technical issues and team needs clearly to both technical and non-technical stakeholders.