Manager, Fleet Operations Training

Job description

Job responsibilities

• Set the Fleet Operations training strategy and roadmap so hiring plans, new-market launches, and vehicle/software milestones have certified people on time without compromising safety.
• Own program quality end to end: curriculum standards, assessment and certification bars, learner-reaction and performance metrics, pass-rate monitoring, and a recurring upskilling/quality calendar tied to operational…
• Scale train-the-trainer and audit delivery across current and new sites so remote operations centers and ground operations train to a single standard, with local nuance captured back into the global curriculum.
• Partner with Contingent Workforce, Workforce Management, Operations Teams, Operational Safety, Process, People/L&D, and BizApps to keep training capacity, facilities, vehicles, and content ahead of headcount.
• Run the learning platform as an operational system (Docebo, with SCORM/e-learning authoring and workforce-system integrations).
• Hire, coach, and organize a team of training PMs and people leaders. Clarify reporting lines between city/ops structures and the training function.
• Stand up training infrastructure for new sites (classrooms, courses, dedicated training vehicles, etc.) and push simulation/virtual environments where they reduce cost, risk, and time to competency while maintaining…
• Report training health to Fleet Operations leadership: capacity, time-to-competency, certification status, quality, and launch risk.

Job requirements

• 10+ years in operational training, enablement, or learning for a large operations workforce, including 3+ years leading trainers, instructional staff, or training PMs (manager of people, not only IC program management).
• Bachelor’s degree in a relevant field, or equivalent practical experience.
• Proven ownership of training for either (a) a large remote / contact-center / 24/7 operations workforce, or (b) a technical ground workforce such as maintenance and repair, field service, aviation MRO, or vehicle…
• Experience building blended programs: e-learning, live facilitation, on-the-job, and train-the-trainer at multiple sites.
• Track record matching training capacity to hiring and launch plans; comfortable with resource contention (vehicles, facilities, trainer ratios).
• Ability to work in a safety-critical, regulated, fast-changing environment and to translate procedure/product changes into training without dropping live operations.
• Excellent written and verbal communication; proven influence with senior operators, safety, workforce, and technical partners in a matrixed organization.
• Willingness to travel approximately 10-20%.