Manager, Fleet Support Operations

Job description

Job responsibilities

• Effectively manage the Fleet Support Operations team and cross-functional relationships to ensure execution of business initiatives, improve processes, and effectively deploy systems and infrastructure as planned.
• Provide mentoring and accountability to direct reports and succession planning through appropriate coaching, leadership development and training, and performance management.
• Strategically forecast team growth that aligns with our company roadmap. All workshop personnel will be heavily engaged in the recruiting and hiring process.
• Define, track, and drive the continuous improvement process, which includes systems, applications, tools, methods, and forward-looking changes that will result in an increase in fleet uptime.
• Define and execute against objectives and KPIs, positively reinforce and engage your team, and share in each other's success.
• Optimize the current workstreams to reduce downtime in vehicle maintenance and repairs and provide more uptime for engineering-level testing.
• Forecast and oversee the team budget for crew and vehicle supplies.
• Enforce all environmental, health, and safety policies. Ensure the workshop area is clean, organized, and free of dangerous & hazardous materials. Raise the bar on safety.

Job requirements

• 8+ years of transportation industry experience, preferably in operations, some of which manage fleets/maintenance, and 5+ years of managing teams of 10 or more people across multiple projects.
• Demonstrates strong leadership, organizational, and operational skill sets
• Possesses strong analytical and problem-solving abilities
• Demonstrates awareness of all environmental, health, and safety protocols
• Communicates clearly and effectively; comfortable in engaging with senior leadership
• Experience building cross-functional relationships that help the team scale
• Proficiency in Jira/Confluence, SAP ERP, MS Office, Google Suites, Lucid Charts, and Slack
• Experience working in an NPI environment and cross-functionally with PMO or engineering organizations