Product Manager, Payments & RCM

Job description

Job responsibilities

• Own product strategy, discovery, prioritization, and execution for a set of payments and RCM workflows , from identifying the problem through launch, adoption, measurement, and iteration.
• Improve how healthcare practices request, collect, record, and reconcile patient payments across digital and in-office experiences.
• Build workflows that connect payment activity with practice-management systems, patient ledgers, claims and RCM data, and other systems of record .
• Develop a deep understanding of how practices reconcile transactions, settlements, refunds, adjustments, fees, chargebacks, and other payment activity with patient balances and accounting records.
• Identify opportunities to reduce manual work and eliminate fragmented workflows between Weave, practice-management software, payment systems, and financial operations .
• Partner with customers and internal teams to understand front-office and back-office workflows, identify high-value problems, and validate solutions before significant development investment.
• Define clear product requirements, success metrics, and acceptance criteria while giving Engineering and Design appropriate latitude to determine the best solution.
• Use customer research, product analytics, payment data, operational data, and financial metrics to prioritize opportunities and evaluate product performance.