- Robot type
- Construction
- Location
- AustinTexasUSA
- Job type
- Product
- Posted
- Aug 24, 2026
Full-time
Program Manager, ICON Owner Care
Job description
ICON is seeking a Owner Care Program Manager responsible for promoting excellent home owner experiences by leading Quality Assurance (pre-close) as well as managing and resolving all project warranty claims swiftly and effectively. This role requires excellent cross-functional collaboration to execute appropriate service requirements, ensuring rapid resolution of warranty items, and providing exceptional post-construction customer experience.
Job requirements
- 5+ years of construction industry experience as a a construction superintendent, warranty manager, or in a similar role.
- Strong understanding of construction processes, materials, and customer service principles.
- Excellent communication and interpersonal skills.
- Problem-solving skills and the ability to make decisions under pressure.
- High degree of professionalism and a commitment to customer satisfaction.
- Familiarity with construction management software and CRM systems.
- Efficient time management and ability to manage multiple projects and/or claims at any given time.
- Ability and knowledge to conduct repairs and maintenance work personally when necessary, demonstrating expertise in various construction disciplines.