Senior Program Manager

Job description

Job responsibilities

• Support ongoing assessment of ICON Build delivery workflows across assigned functional areas — identifying process gaps, documentation deficiencies, and coordination breakdowns that affect team performance and project…
• Implement and maintain standardized processes, SOPs, and decision frameworks developed in partnership with senior program leadership, ensuring they are current, accessible, and actively used by project teams.
• Maintain and update the ICON Build playbook — organizing role-specific templates, checklists, and process guides, tracking version control, and ensuring content reflects current delivery standards and lessons learned.
• Embed with project teams during key delivery phases — business development, preconstruction, buyout, field execution, or closeout — to support workflow adoption, surface friction in real time, and document how…
• Track adoption and usage of tools including BuildOS across assigned projects; flag gaps between intended and actual use, compile feedback from project managers and field staff, and bring structured findings to senior…
• Support print operations coordination by maintaining project documentation, managing internal communication workflows between design and operational stakeholders, and ensuring schedule and deliverable alignment across…

Job requirements

• 5–10 years of experience in architecture, design-build delivery, or AEC — with direct exposure to design coordination, preconstruction, or project execution across multiple phases.
• Fluency in construction technology and digital tools — comfortable evaluating, adopting, and building workflows around software platforms used in AEC project delivery.
• Demonstrated visual communication ability — a portfolio or work samples showing document and presentation output is strongly preferred.
• Proficiency with presentation and document tools: Google Suite plus at least one design-adjacent tool (Adobe Creative Suite, Figma, InDesign, Canva Pro, or equivalent).
• Experience building or improving processes and systems — the kind that reduce friction, improve consistency, and scale as a team grows.
• Familiarity with construction project documentation — drawing logs, submittal registers, RFIs, meeting minutes, and schedule formats.
• Comfort with construction management platforms: Procore, Autodesk Construction Cloud, or similar.
• Experience in UX or product design, brand identity, or concept development — especially applying design thinking to cross-disciplinary or non-traditional contexts.