Robotics Maintenance & Field Service Technician II / III - South

Job description

We believe robots are the biggest lever we have to making the physical world a better, more affordable place. But robots are a rounding error in our society: nearly nine out of ten American factories and warehouses don’t even have a single robot, and robots have yet to make their way into our homes or places of business.

Founded at MIT and headquartered in Watertown, MA, our team is full stack: we design and manufacture robot hardware, train our own models, work directly with the smallest and largest end-customers, and maintain our fleet across the United States. We’re a team of researchers, engineers, technicians, operators, and sellers who love building things and solving hard problems.

Job responsibilities

Deploy new robotic systems at customer sites, including installation, commissioning, validation, and customer handoff
Perform preventative maintenance on autonomous robotic systems
Troubleshoot mechanical, electrical, pneumatic, controls, and networking-related issues
Execute repairs, upgrades, retrofits, and field modifications
Support customer ramp-up and operational readiness following deployment
Work directly with customers to maximize uptime, reliability, and operational performance
Document failures, collect field data, and support root cause investigations
Partner closely with Engineering to improve product reliability and serviceability

Job requirements

Experience troubleshooting, repairing, building, maintaining, or deploying electromechanical systems
Strong mechanical aptitude and hands-on problem-solving skills
Ability to diagnose electrical, mechanical, pneumatic, and controls-related issues
Experience working with motors, sensors, actuators, drives, pneumatics, conveyors, robotics, industrial automation, CNC equipment, AGVs, AMRs, or similar systems
Ability to read electrical schematics, mechanical drawings, and technical documentation
Experience using hand tools, power tools, multimeters, and diagnostic equipment
Strong communication skills and customer-facing professionalism
Ability to work independently and take ownership of problems

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