Senior Field Solutions Engineer

Job description

Job responsibilities

• Development and Testing: Take ownership of robotic solution concepts from detailed design through development, testing, deployment, and ongoing support within our Austin facility and at customer locations.
• Customer Deployment and Integration: Lead the technical deployment and commissioning of RobCo's robotic automation systems at customer sites, ensuring seamless integration with existing production environments.
• Project Leadership: Plan, coordinate, and document customer projects from initial scoping through to successful commissioning, delivering robust and reliable solutions.
• Operational Scalability: Design, implement, and continuously improve scalable operational processes, mechanisms, and team workflows that increase execution efficiency, standardization, and organizational scalability.
• Customer-Centric Approach: Deeply understand and articulate customer needs, translating complex requirements into straightforward, effective automation solutions.
• Technical Support and Training: Provide comprehensive on-site support and training, assist in troubleshooting, and ensure customer satisfaction through responsive and effective service.
• Documentation: Develop detailed technical documentation, user manuals, and operational guides to support customer understanding and effective use of our systems.
• Innovation and Feedback: Collaborate closely with RobCo's hardware and software teams by providing insightful feedback, contributing to the continuous improvement of our technology.

Job requirements

• Bachelor's degree or equivalent qualification in Mechanical Engineering, Electrical Engineering, Robotics, or related technical field.
• 5+ years of experience deploying large autonomous systems.
• Demonstrated ability to independently lead complex projects end-to-end with no oversight, taking full ownership of execution, delivery, and outcomes.
• Acts as a highly autonomous leader capable of proactively identifying and resolving obstacles, driving decisions, and escalating only critical business risks when necessary.
• Demonstrates strong leadership presence, operational decision-making, and accountability in fast-paced deployment environments while maintaining a high standard of execution and team coordination.
• Strong problem-solving skills, proactive attitude, and ability to work collaboratively across internal teams and customers.
• Structured, clear communicator with strong documentation skills.
• Flexibility and willingness to travel regularly within the United States.