Senior Team Lead, Fleet Support Operations

Job description

Job responsibilities

• Manage the full team lifecycle, including workforce planning, recruiting, onboarding, and performance management, to build high-performing teams rooted in safety and quality.
• Coach and develop technicians and leads by establishing clear expectations, providing consistent feedback, and creating succession plans to support organizational scaling.
• Own the development and enforcement of SOPs across all workflows (inspections, maintenance, upgrades), ensuring documentation is audited and aligned with real-world execution.
• Drive operational excellence by utilizing data, root cause analysis, and standard work methodologies to improve throughput, vehicle uptime, and process repeatability.
• Ensure operational readiness by verifying that tools, equipment, parts, and facilities are standardized, maintained, and fully available to meet operational demand.
• Champion EHS & 5S standards, maintaining a clean, organized, and compliant work environment while embedding safety into daily behaviors and decision-making.
• Proactively identify and mitigate risks, leading corrective and preventive actions to address safety concerns, near misses, and process gaps.
• Define and track critical KPIs related to fleet readiness, quality, and downtime, using data insights to drive accountability and prevent systemic failures.

Job requirements

• 8+ years of hands-on automotive technician experience.
• 4+ years of people leadership experience. Experience leading teams in technical, automotive, or high-volume service environments.
• Proven experience implementing and improving SOPs, standard work, and operational processes in complex technical environments, with demonstrated success leading high-output teams.
• Strong understanding of EH&S compliance, safety programs, and 5S methodologies.
• Extensive knowledge of automotive systems, diagnostic methods, parts, and tools.
• High proficiency in CAN/LIN architecture, wiring diagrams, and soldering.
• Strong written and verbal communication skills with the ability to influence across technical and non-technical stakeholders.
• Demonstrated ability to manage multiple priorities, drive initiatives to completion, and operate effectively in fast-paced, ambiguous environments.