- Robot type
- Surgical and Medical
- Location
- SunnyvaleCaliforniaUSA
- Job type
- Hardware
- Posted
- Sep 14, 2026
Full-time
Senior User Experience Product Writer
Job description
As an in-product writing architect, you will create a coherent voice across experiences that may span multiple products, platforms, and internal teams. You will help ensure that users encounter one clear and connected Intuitive experience - not the complexity of the organization behind it. This role calls for someone who is equally comfortable seeing the entire product ecosystem from a bird's-eye view and working deep in the details to ensure that every word, prompt, and interaction works in practice. You will be a persistent advocate for consistency, continuity, clarity, and user understanding.
Intuitive Surgical is seeking a Senior User Experience Product Writer to shape how users…
Job responsibilities
- Define and evolve the content strategy for user experiences across the physical and digital da Vinci product ecosystem.
- Architect end-to-end content flows, including prompts, system messages, notifications, instructions, confirmations, warnings, error states, onboarding, and guidance.
- Establish a consistent and recognizable in-product voice that helps users move confidently between products, platforms, and touchpoints.
- Translate complex system behavior, clinical workflows, and technical concepts into clear, concise, and actionable language.
- Ensure users experience Intuitive as one connected organization, regardless of which internal teams or business functions support a product.
- Develop and maintain content principles, voice and tone guidance, terminology standards, messaging frameworks, and reusable content patterns.
- Identify inconsistencies, gaps, and competing terminology across existing experiences and lead efforts to resolve them.
- Map content across complete user journeys to ensure continuity before, during, and after individual interactions.
Job requirements
- At least seven years of experience in UX writing, content design, product writing, content strategy, or a closely related discipline.
- Demonstrated experience creating content for complex physical, digital, or connected product ecosystems.
- A portfolio showing end-to-end user flows, content systems, interface writing, and the reasoning behind key content decisions.
- Experience developing or governing voice and tone, terminology, content standards, and reusable messaging patterns.
- Product management or project management experience, with the ability to lead work across multiple teams, dependencies, and timelines.
- Experience working in a creative studio environment, either in-house or at an agency.
- Exceptional writing, editing, information architecture, and verbal communication skills.
- Strong systems thinking, with the ability to understand how individual interactions contribute to a larger product experience.