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Neura Robotics

Industry:
Humanoid Robotics
Location:
Job Type:
Customer Success
Service Engineer (Human)
Job Description:

Your Entry into the Heart of Our Customer Relationships

In the Customer Success field, you’re the bridge between technology and people. Whether it’s through training sessions, solving technical challenges, or on-site setups, each day offers new and exciting tasks. As part of an international team, you combine technical expertise with a service-oriented mindset to provide the best support for our partners. You’ll collaborate closely with departments like Engineering, Quality Assurance, and Product Management to create solutions that impress. Our Service Engineers, in particular, are always on the move, staying close to customers and ensuring our products meet global standards. You’ll play a key role in delivering outstanding customer experiences—diverse, dynamic, and always at the heart of the action.

Job Responsibilities:

Your mission & challenges 

We are looking for a technology-enthusiastic Service Engineer (Human) for high-priority field assignments. Someone who thinks differently from the crowd and will embrace innovative opportunities to fuel our growth and make NEURA Robotics the leading brand in robotics.

  • Task forces of our partners for Tier 3 support and the corresponding implementation of maintenance, care of our development products
  • Create, develop, and analyze diagnostic protocols and perform repairs
  • Support in the commissioning of our development products
  • Documentation of jobs and quality assurance of work performed
  • Create a continuous Improvement culture by actively collecting feedback, testing strategies and improving robots and Relationship Flow for each Partner
  • Provide coaching focused on our NEURAVERSE processes and systems to drive effectiveness and efficiency while promoting a customer-centric experience, coaching behaviors that lead to exceptional customer satisfaction
  • Evaluate sales and technical skills and techniques to provide onsite training to our partners and coaching on specific behaviors to impact our growth, especially in Tier 1-2 support issues
  • Comply with all NEURA Robotics security policies, ISO certifications and standards. Understand and comply with federal, state, and local regulations affecting robotics operations
  • Represent NEURA Robotics at internal and external tradeshows and events – be our point of contact for field technical task force experiences
Job Requirements:

What we can look forward to 

  • Successfully completed technical education with passionate knowledge and expertise in robotics, AI, automation, or related technologies
  • Several years of professional experience in repair and maintenance, diagnostics of electrical and electronic components, and hardware maintenance
  • Adaptability and flexibility to meet the needs of diverse partners and training environments
  • Proficiency in MS Office
  • Excellent communication and interpersonal skills, with the ability to effectively engage and motivate people in both German and English
  • Independent and structured work style
  • The drive and ability to learn new things (e.g. technology, methodology, didactics, and social skills) on your own and to develop things from scratch in a rapidly changing environment
Apply on Neura Robotics Website
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