Staff Program Manager, Operations Partnership

Job description

Job responsibilities

• Serve as the strategic owner for complex operational partnership programs or portfolios, defining strategy, operating models, governance, measures of success, and key commercial and operational outcomes.
• Anticipate emerging operational requirements, risks, and capability needs and translate them into scalable partnership strategies and programs.
• Establish governance models, performance systems, controls, escalation mechanisms, and reliable operating cadences for critical strategic partners.
• Support complex supplier and commercial negotiations in partnership with Corporate Development and Legal.
• Diagnose systemic performance challenges and apply DMAIC and other structured problem-solving methods to drive sustainable improvements at scale.
• Shape and influence broader processes, operating models, and organizational interfaces to improve partner and operational performance.
• Frame complex business decisions, risks, and tradeoffs for senior and executive leaders, driving alignment across functions and competing priorities.
• Establish reusable practices and mentor others to strengthen partnership and program management capabilities across the organization.

Job requirements

• Bachelor’s degree in Business, Operations, Supply Chain, Engineering, or a related field, or equivalent practical experience; advanced degree preferred.
• 7+ years of relevant experience in program management, strategic partnerships, supplier management, operations, or a related field.
• Demonstrated experience independently leading highly complex, cross-functional programs or partnership portfolios.
• Proven ability to define strategy, operating models, governance mechanisms, and performance systems in ambiguous environments.
• Track record of delivering significant functional or business outcomes through cross-functional leadership.
• Strong executive communication, business judgment, and stakeholder influence skills.
• Experience with commercial agreements, supplier negotiations, and partnership governance.
• Advanced experience developing and using metrics, controls, and performance systems to drive decisions.