Starlink Enterprise Account Lead (Aviation)

Job description

Job responsibilities

• Act as the primary point of contact for one or multiple customer segments within the Aviation vertical, owning responsibilities from contract signature onwards including onboarding, various account management tasks,…
• Delivering impeccable customer service to the enterprise team and customers in the Aviation vertical, including efficient acknowledgement and resolution of issues
• Building relationships to identify requirements and manage expectations
• Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow our enterprise business
• Retaining and growing the value of Aviation accounts in both hardware and service revenue
• Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
• Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing…

Job requirements

• Bachelor's degree; OR high school diploma/equivalency certificate and 2+ years of professional experience
• 2+ years of consulting or project management experience
• 1+ year experience in a customer-facing role
• Bachelor's degree in engineering or business
• Significant knowledge or experience in one of the following industries: aviation, airlines, enterprise sales, finance, reseller, maritime, aviation, satellite communications
• Experience managing multiple projects and delivering under tight time and resource constraints
• Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer
• Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.)