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Weave Robotics

Robot type
Humanoid · Service and Consumer
Location
LehiUtahUSA
Job type
Customer Success
Posted
Oct 6, 2026
Full-time

Technical Support

Job description

In this role, you will get to help our customers continually love Weave by being their superhero in answering the basics of how the Weave product works. We will train you on how to triage, direct, and manage customer requests for both product and technical support. You will partner with your peers and other teams to resolve customer problems in a timely, efficient manner while providing superior customer service.

Weave Support is the lifeblood of customer retention! Our support representatives go above and beyond to ensure that we attend to every detail of our customers’ needs in order to resolve issues in less time and with the utmost level of satisfaction.

Job responsibilities

  • Communicate with customers via inbound phone calls.
  • Provide follow up to customers via outbound calls and emails.
  • Resolve issues with basic troubleshooting.
  • Save the day for our customers by driving an amazing customer experience that makes our customers smile.
  • Minimum of 1 year of Customer Support experience.
  • Background and interest in technology: Must have solid computer skills and the ability to adapt and learn technology quickly.
  • Strong phone presence and excellent written and verbal communication skills, as you will be communicating with customers through phone (primarily) and email channels.
  • Ability to work in a fast-paced, busy Customer / Tech Support team.
Apply on Weave Robotics websiteSave

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