Commercial Implementation Manager

Job description

Job responsibilities

• Lead commercial implementation programs. Own complex, cross-functional initiatives that translate commercial or product requirements into successful partner operations, from planning and readiness through rollout,…
• Build scalable implementation models. Define the processes, milestones, ownership, dependencies, tools, and success criteria required to turn new solutions into repeatable operating models.
• Build Zipline's partner communications program. Develop a strategy for what partners need to know, when they need to know it, who should communicate it, and through which channels—from product and process changes to…
• Create partner performance operating rhythms. Build and own mechanisms for reviewing partner and site health, surfacing meaningful performance trends, tracking issues, and following through on actions.
• Understand what's happening in live operations. Use dashboards, order-level investigations, field input, partner feedback, and customer support signals to identify emerging problems and distinguish isolated incidents…
• Drive root-cause clarity and action. Bring the right teams together to understand why recurring issues are happening, establish ownership, manage actions and risks, and verify that fixes actually improve performance.
• Turn operational learnings into durable improvements. Maintain and prioritize a continuous improvement backlog based on customer impact, partner impact, frequency, severity, and operational cost—and turn recurring…
• Launch new products and capabilities with partners. Partner with Product and other teams to translate new features, tools, and operational processes into implementation plans covering readiness, communications,…

Job requirements

• 5+ years of experience in implementation, program management, partner operations, launch operations, process improvement, product operations, logistics , or a similarly cross-functional role.
• Experience leading complex implementations or operational programs in fast-moving, ambiguous environments.
• Experience building new processes or programs rather than solely operating established ones.
• Experience working across Product, Engineering, Analytics, Field Operations, Customer Support, Partnerships, or Commercial teams.
• Experience working with external partners in retail, restaurants, marketplaces, logistics, or another operationally complex environment is a plus.