Field Ops Special Projects Manager

Job description

Job responsibilities

• Own assigned high-profile strategic partnerships and special projects end to end, from scoping and planning through launch, stabilization, and performance review.
• Translate partnership objectives into clear workplans, milestones, owners, dependencies, decision points, and measurable outcomes.
• Build and maintain trusted relationships with partner executives and day-to-day teams; establish a regular operating cadence and clear escalation paths.
• Align internal stakeholders across commercial, field operations, engineering, product, safety, legal, finance, and other functions to deliver commitments.
• Lead readiness planning for partner launches, including site and process readiness, staffing, training, support models, communications, and contingency plans.
• Coordinate field execution across multiple locations, adapting plans to local conditions while maintaining consistent operating standards.
• Identify risks, surface tradeoffs early, and drive timely decisions when scope, schedules, resources, or operating conditions change.
• Lead issue resolution during launch and ongoing operations; coordinate the right owners and keep partners informed through closure.

Job requirements

• Experience launching or scaling strategic partnerships, new services, or complex multi-site operations.
• Experience in logistics, mobility, retail, healthcare, aviation, technology, or another operationally intensive environment.
• Experience building operating models, launch playbooks, governance structures, or partner performance reviews.
• Familiarity with data-driven operating reviews and continuous improvement practices.