Support Operations Specialist

Job description

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who…

Job responsibilities

Customer & Partner Ownership: Provide end-to-end communication from intake through closure across internal handoffs.
Investigation & Advocacy Resolution: Isolate break points using system evidence; resolve supported order, serviceability, and setting requests.
Evidence-Based Escalation: Build complete evidence packages (site, order, asset, expected vs. actual behavior) for technical teams.
Safety & Compliance: Follow approved protocols for high-stakes events, protecting human safety, dignity, and privacy.
Partner & Finance Onboarding: Distinguish operational vs. payout readiness and clear documentation blockers.
Process & System Improvement: Maintain SOPs, analyze contact volume signals, and optimize workflows (Automate, Document, Eliminate).

Apply on Zipline website Save

Similar jobs

Robot deals

All deals →

Deal · WYBOT
$20 off
Get deal
Deal · CHASING
5% off
Get deal
Deal · Beatbot
$150 off
Get deal

Like what we do? Buying through these links supports Bots n' Beans. We earn a commission at no extra cost to you. Thank you!