Field Technician Operations Lead

Job description

Job responsibilities

• Manage and develop the Field Support Supervisor, who leads the regional Field Support Technician team.
• Set clear expectations for safety, equipment reliability, site readiness, partner communication, and work quality.
• Establish regional plans for inspections, preventive maintenance, repairs, and site coverage.
• Ensure technicians have the schedules, tools, parts, training, and procedures needed to complete work safely and effectively.
• Review team performance, work orders, inspection records, repair completion, and open issues.
• Prioritize work based on safety risk, customer and partner impact, operational urgency, and available resources.
• Provide direction during complex equipment issues, recurring failures, and operational disruptions.
• Coordinate escalations with engineering, maintenance, operations, vendors, and partner teams.

Job requirements

• Valid driver’s license and a driving record that meets company requirements.
• Ability to travel regularly between assigned sites and other regional locations as needed.
• Ability to work in field environments, including indoors and outdoors in changing weather conditions.
• Flexibility to adjust work hours, including occasional evenings or weekends, based on operational needs.
• Ability to perform occasional physical work at sites, including standing, walking, bending, reaching, and lifting equipment or supplies.