Commercial Ops Specialist - Houston Sales & Marketing

Job description

Job responsibilities

• Ensure every signed merchant has a clear internal owner, next step, and visible path from agreement through activation.
• Provide commercial leadership with concise updates on progress, risks, decisions needed, and upcoming milestones.
• Deliver assigned special projects with a defined scope, timeline, owners, dependencies, and documented outcome.
• Surface blockers early, recommend a practical path forward, and drive follow-up until the issue is resolved or handed to a clear owner.
• Field Sales support: Maintain territory and lead lists, support lead routing and pipeline hygiene, prepare pipeline reviews, coordinate sales materials and merchant events, and track follow-up actions so…
• Partner Success support: Own the onboarding and launch-readiness tracker, document owners and next steps, coordinate the internal handoff after signing, and escalate blockers that could delay activation.
• Process improvement: Document workflows and standard operating procedures, identify friction in the sales-to-launch lifecycle, clarify ownership, and implement practical improvements with the affected teams.
• Project management: Turn each assigned initiative into a clear project plan with scope, milestones, owners, dependencies, risks, and a regular status update; run working sessions and follow through to completion.