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Dexory

Robot type
Warehouse and Logistics
Location
NashvilleTennesseeUSA
Job type
Customer Success
Posted
Jul 15, 2026
Full-time

Customer Success Manager - US (West Coast )

Job description

At Dexory, we’re redefining warehouse automation through AI, robotics and real-time data. As we rapidly scale to meet demand from leading global logistics and retail companies, we need a highly agile, resilient and strategic supply chain to support our growth. Our mission is to become the most dominant force in warehouse automation and that includes building world-class operational infrastructure behind the scenes.

As a fluent Spanish speaking Customer Success Manager (CSM) , you will be instrumental in ensuring our customers (across the West Coast) derive maximum value from our platform, DexoryView .

This role includes regular travel to client sites across North America.

Job responsibilities

  • Lead customer onboarding , acting as the primary point of contact to ensure a smooth and value-driven implementation process.
  • Develop strong, trusted relationships with key stakeholders at all levels, understanding their strategic goals and aligning DexoryView’s capabilities accordingly.
  • Deliver customer training and workshops onsite and virtually, ensuring teams are confident using the platform and fully understand its benefits.
  • Create and manage Success Plans for customers, mapping business goals to platform usage, with clear KPIs and milestones.
  • Monitor account health through usage data, feedback, and engagement signals to proactively address risks and drive retention.
  • Own customer renewals and upsell opportunities , identifying ways to expand usage and advocate for new features that meet evolving needs.
  • Collaborate with Sales, Product, and Engineering teams to ensure the customer voice is represented and customer outcomes are delivered.
  • Gather and report customer feedback , using insights to shape ongoing product development and customer enablement strategies.

Job requirements

  • Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role , ideally within a SaaS or data-driven technology company.
  • Strong commercial acumen with a track record of driving renewals, expansions, and long-term account growth .
  • Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders.
  • Comfort working with data-driven insights – able to interpret and explain high-level warehouse or operational metrics and trends.
  • Experience in delivering onboarding, training, and customer-facing workshops , both in person and virtually.
  • Highly proactive, organised, and able to manage multiple client relationships and priorities simultaneously.
  • Willingness to travel frequently across North America to support client relationships (estimated 1+ day/week).
  • Work comfortably with dashboards and back-end systems to track usage trends, guide data-driven conversations, and assist customers in interpreting operational insights, fixing deployment issues, trouble shooting…
Apply on Dexory websiteSave

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