Deployment Technician US

Job description

Job responsibilities

• Assemble and build robots on customer sites ahead of deployment, typically 2–3 weeks before the Deployment Engineer arrives to carry out the implementation.
• Perform initial testing and commissioning of each robot, confirming it is fully functional before handover to the deployment team.
• Conduct detailed warehouse surveys and feed accurate site information back to the deployment team to inform installation planning.
• Carry out detailed Wi-Fi and mobile/cellular connectivity surveys across the site, documenting coverage and flagging any gaps or risks.
• Confirm with the customer that the required power supply and infrastructure are in place ahead of deployment.
• Prepare, pack, and coordinate the return shipment of tools and equipment to our Nashville facility.
• Develop and maintain clear documentation of build steps, test results, site conditions, and survey findings for both customers and internal stakeholders.
• Maintain effective communication with customers and the deployment team throughout the site-readiness phase.

Job requirements

• Hands-on experience assembling, building, or maintaining hardware or mechanical systems in operational environments, including assembly, disassembly, and on-site debugging.
• Comprehensive technical understanding of computer systems; prior experience with autonomous hardware systems or computer vision applications is preferred.
• Strong organisational skills and the ability to work independently and reliably on customer premises.
• Willingness and ability to travel extensively across North America for extended periods, often 1–3 weeks at a time.
• Valid driving license required.