Senior RA Global Service Delivery Specialist

Job description

Job responsibilities

• Manage Vendor Service Delivery & Enablement: Provide BPO vendor partners with the necessary tools, workflows, data access, and support to ensure operational effectiveness and SLA compliance during scaling
• Implement Global Governance & Quality Control: Establish robust governance, change management, and quality control frameworks across vendor relationships supporting the GOC
• Support Strategic Decision-Making & Footprint Expansion: Partner with cross-functional leads to construct evidence-based recommendations and evaluate trade-offs for vendor selection, international location strategy,…
• Partner Cross-Functionally: Collaborate closely with Legal, Regulatory, Safety, Product, Engineering, and Workforce Management (WFM) to align operations with regional requirements
• Serve as Regulatory & Process SME: Act as the primary Subject Matter Expert on RA operations, drafting legal/operational documentation and answering inquiries from regulators, partners, and internal stakeholders

Job requirements

• 7+ years of experience in program management, operations, regulatory compliance, or vendor management within complex environments
• Bachelor's degree in Business, Public Policy, Legal Studies, Operations, or a related field
• Proven track record writing operational standards and compliance documentation for technical or operational workflows
• Demonstrated experience working under ambiguity, structuring unorganized problems into clear goals, and leading cross-functional alignment
• Strong analytical and problem-solving skills, with experience utilizing project management frameworks and tracking operational metrics
• Exceptional written and verbal communication skills, with the ability to draft formal documentation and present operational strategies to internal leaders and external partners