Sr. Manager, Autonomous Support Operations

Job description

Job responsibilities

• Scale Remote Operations Centers to support global, autonomous fleet growth without operational bottlenecks. You will define location strategies, redundancy models, and multi-timezone coverage while continuously…
• Design and refine human-in-the-loop workflows, establishing intervention thresholds and decision frameworks. You will optimize these setups to drive a measurable reduction in intervention rates while maintaining strict…
• Own international hiring, onboarding, and training for remote fleet operators. You will build seasonal scheduling systems aligned with fleet demand and establish performance pathways that yield high team retention and…
• Establish and track core operational KPIs like intervention rates, response times, and operator utilization. You will build data dashboards to eliminate bottlenecks and steadily improve machine-to-operator efficiency…
• Partner closely with Engineering, Product, and Field Ops teams. You will establish a tight data feedback loop, translating insights into product roadmaps that systematically reduce human intervention over time.
• Author standard operating procedures for monitoring, intervention, and escalation. You will collaborate with internal technical teams to build remote operations tools and drive automation that reduces manual operator…

Job requirements

• 10+ years of experience in operations, ideally in robotics, autonomy, logistics, or high-scale real-time systems
• Experience building and scaling operational teams in complex environments
• Strong systems thinker—you design processes, not just manage them
• Comfortable operating in ambiguity and building from zero to one
• Data-driven, with experience defining and managing operational KPIs
• Proven ability to work cross-functionally with engineering and product teams
• Experience with command centers, NOCs, dispatch, or remote operations is a strong plus
• Ability to travel up to 50% to field sites or regional operational centers initially. Long term, travel will be up to 25%.